How VV Advisory collects, uses, holds and protects your personal information.
VV Advisory Pty Ltd (ABN 16 699 953 378) (“VV Advisory”, “we”, “us” or “our”) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the choices you have.
Depending on how you interact with us, we may collect personal information including:
We only collect financial and sensitive information where it is reasonably necessary to provide our services, and generally with your consent.
We usually collect personal information directly from you — when you complete a form on our website, speak with us, or send us documents. In some cases we may collect information from third parties such as referral partners (for example, a real estate agency), your accountant or lender, or publicly available sources, where you have consented or where permitted by law.
We collect, hold, use and disclose your personal information to:
To arrange finance we may disclose your information to banks, non-bank and private lenders, mortgage aggregators, lenders’ mortgage insurers, valuers, and other parties involved in your application. We may also disclose information to our professional advisers and service providers, and to government or regulatory bodies where required or authorised by law. We do not sell your personal information.
We may send you information about our services where you would reasonably expect it or where you have consented. You can opt out at any time by contacting us or using the unsubscribe option in our communications.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Information is stored in secure systems, and access is limited to those who need it to provide our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Some of our service providers (for example, cloud and email providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some features may not work as intended.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated.
For any privacy questions or requests, contact us at info@vvadvisory.com.au or on 0415 353 927.
This policy is provided for general information. If you handle credit-related information you may also require a separate Credit Guide and credit reporting policy. VV Advisory recommends this document be reviewed by a qualified legal or compliance adviser before publication.